Return / Exchange Policy

We will happily exchange, offer a store credit, or issue a refund for defective items or items that were purchased in error.

The following guidelines will apply

  1. All returns or exchanges of new general merchandise, and accessories must be accompanied by the original sales receipt, and must be made within 15 days of the original purchase date. New general merchandise, and accessories that are not in the original packaging, or show signs of use, are subject to a 20% restocking fee unless the merchandise is proved to be defective. If the new general merchandise or accessories are proved to be defective we will repair, replace, or issue a refund. After 15 days the manufacturers warranty will apply to the handling of all defective new general merchandise, and accessories.
  2. All returns or exchanges of new musical instruments (Guitars, Drums, Violins, Amps, Speakers, Etc) must be accompanied by the original sales receipt, and must be made within 7 days of the original purchase date. New musical instruments that are not in the original packaging with scratch guard plastic, hang tags, etc in place, or show signs of use, are subject to a 20% restocking fee unless the instrument is proved to be defective. If the new musical instrument is proved to be defective, we will repair, replace, or issue a refund. After 7 days the manufacturers warranty will apply to the handling of all defective New Musical Instruments.
  3. All returns or exchanges of used instruments, used general merchandise, and used accessories must be accompanied by the original sales receipt, and must be made within 3 days of the original purchase date. Used instruments, used general merchandise, and used accessories that are not in the original packaging, or show signs of use, are subject to a 20% restocking fee unless the merchandise is proved to be defective. All used instruments, used general merchandise and used accessories are sold as is. There is no warranty expressed or implied on used items.
  4. Gift certificates and gift cards are not eligible for return or refund. 
  5. Any instruments, general merchandise, or accessories that are placed in the mouth (Harmonicas, Recorders, Kazoos, reeds, etc) are not eligible for return or exchange unless the item is proven defective, or the package is sealed and unopened. If the item is proven to be defective, or the package is sealed and unopened we will repair, replace, or issue a refund. The manufacturers warranty will apply to the handling of these types of returns.
  6. All returned or exchanged merchandise must be in the original packaging, and must include all manuals, accessories, packing lists etc.
  7. All merchandise that includes free items, free lessons, gift certificates, or rebates may not be returned or exchanged if the free items, free lessons, gift certificates, or rebates have been redeemed, or used.
  8. All returns and exchanges must be accompanied by the original sales receipt. Returns or exchanges that are not accompanied by the original sales receipt will be resolved by issuing a store credit only!
  9. All returns in compliance with the guidelines listed above that cannot be resolved with an exchange or by issuing a store credit will be refunded in the same form as the original payment only! Items purchased with a check will take 21 business days form the original purchase date to process. A store credit may be issued immediately, or a check will be mailed after 21 business days. No Exceptions!