We recommend following the steps in this order to assist you with resetting your Microsoft account and if that isn't successful, how to try and recover your account. Can't reset password. Recovery form. Can't recover. Tip: The steps below are for forgotten passwords. If you want to make changes to a known Microsoft account password, see Change your Microsoft account password instead.
Your account or password is incorrect. If you don't remember your password, reset it now. We recommend following the steps below to resolve your password issues. If you already tried this but it didn't work, move ahead to Step 2: If you can't reset your password.
For your protection, Microsoft must verify your identity before you can proceed with resetting your password. How to verify your identity depends if you previously added security info to your account and if you can still access them. Select from the two options below.
Option 1: You received and can select a verification option. Option 2: No verification options are given or you can no longer access any of the options. Try the solutions listed in Step 2: If you can't reset your password. If those don't work either, or if you selected I can't receive a code from this verification page, you'll begin the account recovery process. Go directly to Step 3: Help with the Microsoft account recovery form for tips to complete that process.
Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window. Tip: If you didn't receive a message, check your junk folder or if you selected the phone option, make sure your phone has service and can receive texts, and how do i change my microsoft outlook 2013 password free download your phone isn't set up to block texts from unknown numbers.
If you successfully reset your password, now is a good time to set a reminder to verify your security contact info, or make changes to it. See Security best practices for more info. Step 2: When you can't reset your Microsoft account password. Table of contents. Microsoft account help. Overview and sign how do i change my microsoft outlook 2013 password free download help. Password reset and recovery. Forgot username. How do i change my microsoft outlook 2013 password free download and verification codes.
Locked or compromised accounts. Account activity and closed accounts. Linked accounts. About Microsoft accounts. Microsoft account profile. Reset a forgotten Microsoft account password Microsoft account Microsoft account dashboard More Select Forgot password? If the Enter password window is still open select Forgot password?
Verify your identity For your protection, Microsoft must verify your identity before you can proceed with resetting your password. Option 1: You received and can select a verification option Select which option to send the verification code to.
Select Next. Get a verification code Depending on the contact method you chose, retype the first part of the email address or the last four digits of the phone number hinted at in the previous window.
Select Get code. Microsoft will send a verification code to the email or phone number you selected. Go to the recovery phone or email for where you expect to receive the code. Enter code and reset password Paste or type the code you received and select Next. Type your new password and select Next. Need more help? Expand your skills. Get new features first. A subscription to make the most of your time.
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